Contact us by email
Include the details below so that we can understand the issue. You may write in Korean, English or Japanese.
jamesanyway.dev@gmail.comWrite a support emailHelpful details to include
- Your request topic and the screen where the issue occurred
- App version, device model and operating system version
- Time and time zone, and steps to reproduce the issue
- A screenshot with personal information hidden, if useful
Do not send passwords, verification codes, card information, full purchase receipts or game saves. Avoid uninstalling the app or resetting saved data before the issue is checked.
Frequently asked questions
A purchased item is missing.
Check your internet connection and the App Store account used for the purchase, then use Restore Purchases in the game. Buying and equipping can be separate, so also check ownership and your selected cosmetic in the garage.
If the issue continues, tell us the app version and affected screen. You do not need to send an Apple account password or full receipt.
Does restoring purchases recover game progress?
Restore Purchases checks products bought through the store. It does not recover all shift records, missions or preferences that were stored only on a device. Avoid uninstalling or resetting data before contacting support.
How do I request a refund?
For an App Store purchase, use Apple’s official refund process. Eligibility and the outcome are decided through that process.
I did not receive an ad reward.
Tell us the screen, time and time zone, and app version. Closing an ad and receiving its completion signal may happen at different times. Describe the affected state rather than repeatedly pressing the same reward.
The game froze or there is a save problem.
Tell us the screen, what you did before the issue, and the app and operating system versions. Hide personal information in screenshots. Do not attach a save file unless separately requested.
When will I receive a reply?
After reviewing the request, we explain the necessary checks or additional information. We do not promise one fixed response time or immediate resolution for every issue.
Privacy requests
Use the same email for access, correction, deletion or processing-restriction requests. Describe the relevant feature and request so that we can explain the available verification process.
Read about privacy requests